I pulled 4 other people into the committee and we planned a weekly activity that was inexpensive, but still allowed people to leave their cubes and network with the others on our floor. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I have enrolled myself in an evening/weekend workshop for the next six weeks. ", "I once had a customer who didn't understand a statement he'd received. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with UnitedHealth Group. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. I really want this United Healthcare job but don`t want to mess up the assessment test. But I don't want you to be surprised by the information. I discovered that our insurance did cover 80% of the procedure, but she had to pay for the other 20%. I know that your company had soaring stock prices last year and has continued to grow over the last 5 years. Find financial information on the company including stock prices and the previous year's annual reports. I understand that it's part of the job. He was flustered and shared that none of the medical terms or numbers made any sense to him. I carry around a notebook and write down important facts if I think there is a chance I will forget them. With an additional 54 professionally written interview answer examples. If there is a way we can share information, it will help everybody!". ", "I was working in an office where employee morale was very low due to some layoffs done the year before. ", "I'm a bit of a nerd. ", "I am so glad you pointed out your need for diversity at UnitedHealth Group. "In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. However, it can inhibit my ability to grow. I like to get to know people and ask them questions about themselves. Hospital Insurance: Covers in-patient hospital care and other types of institutional care, A deductible of $1316 is paid at the beginning of each period, which begins when a person enters the hospital and ends when a person has not been a patient in a hospital or skilled nursing facility for 60 consequtive days (90 day periods total), Includes annual deductible of $183 plus 20% of approved charges (what Medicare is willing to pay), Formularies (which drugs are covered: 6 categories of drugs that must be covered, with other categories requiring only 2 drugs per category being covered and some not being covered at all), Tiered Cost Sharing, Prior authorization, Step Therapy, Restricted Networks (indicates which pharmacists cannot be used under certain insurance plans), Need for Supplemental Insurance under Medicare, Retiree health insurance through employer/union, Medicaid (if poor enough), Managed care via Medicare Advantage plan through Part C, Medicare supplement insurance poly (Medigap) (10 separate, supplemental policies available for purchase A-N, each letter added is an added benefit to the plan), Joint federal-state program in which the government sets a maximum and minimum for the states so that they can either set up their own program or adopt the program established by the federal government. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. Assure the interviewer that you can handle an environment that offers diversity. The interviewer wants to make sure that you will go above and beyond what is 'normal'. Be sure to tie your answer into some aspects of what UnitedHealth Group does. She thanked me for taking the time to make the extra call and asking more questions to figure out the root of the problem.". "If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I have a solid understanding of X, Y, and Z (skills listed in the job description). All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Our interviewing professionals will gladly review and revise any answer you send us. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I finally started asking questions about why she was asking for this information and discovered that one of the feeds was broken. If you could choose any area of healthcare to specialize in, which would you choose? I withheld my concerns initially and asked some clarifying questions about the timeline and overall scope of the project. Customer service rep position, that same night I was sent an email on completing a virtual interview. There are many facets of health care. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. Allowing you to craft perfect responses for your next job interview. I knew from my experience that most health care systems offer this. Stress can often be a regular part of the day to day work experience. We will re-assess in December, but it seems to be working very well. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. I called our reporting guru to see if they were aware of the issue and they weren't. 09/29 I received an email that I have been selected to have a second interview which would be by phone. Interview. If you can, match your strengths to the requirements outlined in the job description. I told her that I was so sorry for her loss and I asked if she could share something about her husband. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career. (IE: a bus driver should not find driving to be the most stressful part of the job). We have thousands of questions and answers created by interview experts. ", "I have a variety of interests within healthcare service, so that is a tough question for me! "I had a caller the other week who was crying because her insurance didn't cover a procedure that she had a month prior. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. This test will present three programming issues that you will need to resolve. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. "Whether I am doing an independent project, or working in a team environment, I always give my best. The screener tried to make the applicant at home prior to proceeding with the interview. Our customer population is also very diverse, so it is important to reflect the customers we serve. Pick a weakness that is not a core skill for this position. I let her talk without interrupting her and listened. "I was working with a member whose husband just passed away and she had questions about his insurance policy as she still had bills to take care of from his final days. Start studying US Health Care Systems (Quizzes/ Exams Answers). If I am offered a position with UnitedHealth Group you will never find me to be disorganized! ", "I studied your core values and found they greatly align with my own. Win your next job by practicing from our question bank. This is what makes me even more excited to work here. I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it.". ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. Employers want to know that you have done your homework on the company. Whatever your method, be sure to highlight that you are successful in organizing your day. I know all the key players in this region and stay informed of best practices.". When were you able to resolve a problem within work. Even better, give an example of being able to embrace diversity in the workplace. The screening questions were asked and then they proceeded to … She was very upset and stated that she couldn't afford to pay this bill. I decided to do something about it and formed a committee to increase engagement. Assure the interviewer that you would treat everyone at UnitedHealth Group with great respect and a positive attitude.