Some audio components only work with the original remote control. Sony Music Classic artists to today’s stars, local and global. If you have the KDLxx-W6xxD series, and the green light is on steady, continue with the following troubleshooting steps. It looks like JavaScript is disabled in your browser. Make sure the AC power cord is securely connected to a working wall outlet. *1: If only the Microphone button does not work on the TV remote control, check Voice Commands do not work on my remote *2: If only the power button / channel button does not work on the TV remote control, check Infrared Remote Control not operating properly or not responding at all. The TV won’t respond to … Press the POWER button on the remote control that was supplied with the TV. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. If plugged into a power strip or surge protector, unplug the power cord and plug it directly into the wall outlet. Ensure that none of the buttons appear to be stuck. Check the sides, back, front, and top of your TV or refer to your TV manual. Re: Remote stopped working (except for Power button) JUMP TO SOLUTION. To get the full experience on Sony.com, please change your settings to allow JavaScript. Remote controls may not support mechanical functions, such as a power button. The remote has lost Bluetooth® connection (only for remotes that have the built-in IR Blaster function). The remote doesn't support the model or component type. The LED light blinks/flashes, or lights up in different colors on the TV. Our site is not optimized for your current browser. NOTE: Depending on the type of remote control, opening the battery compartment cover may vary. Go to Product Repair. Be among the first to get the latest 11-15-2018 08:28 PM. *3: If only the power button does not work on the TV remote control, check Infrared Remote Control not operating properly or not responding at all. Disconnect all external devices connected to the TV. Applicable Products and Categories of This Article, After plugging in the power cord, my TV doesn't turn on or takes a while to turn on. The remote control battery terminals may be dirty. A newer version of your browser may be available. The TV makes a clicking sound and LED light blinks when TV is turned off. C. Check if the BRAVIA TV is turned on by pressing the power button on the BRAVIA TV (not the button on the remote). Fixing Non Working Buttons of Any Remote Control: Remote control buttons have a conductive thin layer beneath. *1: If only the Microphone button does not work on the TV remote control, check Voice Commands do not work on my remote *2: If only the power button / channel button does not work on the TV remote control, check Infrared Remote Control not operating properly or not responding at all. Some audio components only work with the original remote control. You can check the power button position of your 2014 to 2017 Bravia TV here and 2018 to 2019 Bravia TV here. Sony Pictures The hub for your favourite movies and TV shows. If you experience power fluctuations, such as brownouts, blackouts, or temporary power loss, these conditions should be resolved before troubleshooting the TV. Unplug the TV power cord from the electrical outlet for at least 30 seconds, then plug it back in. Remove the battery lid and roll the batteries with your thumb whilst the batteries are still in the remote control. As time goes by this layer may get damaged because of friction and loose conductivity. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. If the TV turns ON, the issues is resolved. Set it to Command Mode 1 so that a universal remote control can control it. The original Sony remote will not work. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. NOTE: It may be necessary to program the remote control to operate other components. If the TV still fails to turn on, continue troubleshooting. A newer version of your browser may be available. If you are using a wireless remote control , proceed to Section E. Try the TV remote again by testing the volume buttons. Our site is not optimized for your current browser. Demonstration of Q-Box remote control not working, except for on/off. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. If the issue still occurs after following the above instructions, repair may be required. Specific features, such as menu systems or timer functions, may not be accessible with the remote. Set the appropriate code number again. The best of what Sony has to offer on iOS or Android. Some receivers have a command mode setting. If the TV turns ON, the issues is resolved. If the TV remote does not turn the TV back ON, press the small power button on the TV itself to turn it back ON. Something is blocking the IR sensor on the device. Make sure the power cord is securely connected to the back of the TV. Install batteries into the remote. As a result, although the batteries are full and you apply great pressures on the button they do not … New components may not be compatible with older remote controls. Then it happens again. Press the power button of the remote for three seconds. *1: If only the Microphone button does not work on the TV remote control, check Voice Commands do not work on my remote *2: If only the power button / channel button does not work on the TV remote control, check Infrared Remote Control not operating properly or not responding at all. Movies and TV shows Bravia TV here settings to allow JavaScript poor contact of the following troubleshooting.! If plugged into a power button turning on know working outlet n't work with the following:... Cause a power button Sony has to offer on iOS or Android sound and LED light blinks/flashes, or of! 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