I have been selecting “Standard Mic” each time. We recommend putting it onto the mic by placing your thumb centrally under the circular portion of the shock mount that the mic sits in, (as opposed to pushing from the sides or the base) and then pushing down on the mic using an index finger on both sides. Mount it on your DSLR camera, smartphone, or audio recorder and shoot all the action as it naturally takes place. Push down quickly and evenly with both fingers, lining the shock mount with the narrowest part of the microphone. Movo specializes in audio, video and photography gear, and is committed to making innovative and reliable products accessible for creators. You will be responsible for paying for your own shipping costs for returning your item. I then figured it was a faulty Mic Adapter, so I went and exchanged it at Best Buy for a new one, and no change. Make sure you have phantom power turned on in the port you are plugged into, or the lav mic will not work. Check to make sure there is no major obstruction between the transmitter and receiver, and that the distance between them isn't farther than recommended. This on-camera microphone has a narrow build that blocks unwanted noise. Also, make sure the batteries are charged. There could be a number of reasons why your microphone isn’t picking up your voice and this guide will take you through each potential issue step by step. I have been reading through here and finding out there was something regarding the Firmware Update, and people were saying V1.5 was the reason for the Auido Troubles, but I have V1.6 now, and I have been dealing with this the end of December. If your microphone still doesn’t work, there may be a hardware problem. Orders are processed and shipped from our warehouse in California, Monday - Friday, 8am - 5pm. Monday - Friday 8am - 5pm PST800-354-1739support@movophoto.com. We are unable to guarantee that we will receive your returned item. This should help keep the mount from snapping. Once the mic … Please note that any obstruction between the devices can shorten the effectiveness of transmission from a long distance. Before you freak out, check and make sure that you've unplugged the microphone from your phone. In cases where both are included, you will want to ensure that you are using the correct cable and that it is in the correct direction. You can add a second transmitter using the WTH8 wireless handheld mic or if you need it to be a lav, you could use the WXR8 XLR Plug-in transmitter, and an XLR lav like the LV4. I then attempted to power the gopro off, plug everything in, powered on the gopro, then tried filming again...no luck. Once those ways did not work, I Tried to one button record with the gopro off, with no change. I first started out with the gopro on, then going into the preferences to locate the device input. Find a solution. If you need to exchange it for the same item, send us an email at support@movophoto.com. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Is your GoPro gear up to date? Cameras and smartphones use different types of inputs. Alternately, you can purchase the replacement shock mount. Make sure to remove the plastic protective sheet from the lens. In it, we go over all the basics of using the microphone, as well as how to use it in various different setups. Please be advised that this device does not bring an adapter for iPhones without a jack port, they do sell a compatible kit here. Yes. However, when I plug the mic adapter into either GoPro, which does recognize the device input, it does not record the sound on my videos. Taxes are only charged for orders shipping to California. You will be responsible for paying for your own shipping costs for returning your item. Ok, so, I am on my second GoPro Mic Adapter and I still cannot get sound on my videos. You can buy Movo products on our website. I have a Rode VideoMicro Mic and a MOVO VXR10 Mic, both of which work perfectly on my DSLR and my YI Action camera. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Many of our microphones exclusively use either a camera output cable or a smartphone cable, while others will include both. If the issue persists, our Support team will be able to assist you with the next steps. Yes, we welcome phone calls! Reach out to. Movo has teamed up with content creator and audio expert Brian Miller to create a 6-part, 35 minute video course to help you master the VXR10. We're exclusively an online retailer. To address interference issues, turn the camera volume down to the lowest audible setting and rely only on the volume controls on the microphone. Many of our XLR lav mics, such as the LV4, LV6, and LV8 are not battery powered, but instead, get their power from the source they are plugged into. That's why all of our products feature a standard 30-day return period and a 1-year manufacturers warranty against any defects. International shipping rates are calculated based on weight and location. The course is broken down into the following 6 sections: If it doesn’t, the microphone hardware might be broken. Try using the mic in a different location to see if the same issue occurs, or change the frequency channel (if available) to see if it makes any difference. We offer free standard shipping (3-5 business days) on all orders and free 2-day shipping on orders over $75 in the continental United States, as well as APO/FPO. Cameras and recorders will use a TRS input, while smartphones and tablets will use TRRS. You can also try to configure the audio settings on the microphone or edit in post production. From there, the package is sent to your destination. I would then hit record and begin filming. Movo VXR10 microphone is one of the bests in the market, as an iPhone XR owner and a vlogger myself, I know how hard it can be to find the right microphone and trust me, you won’t regret buying this one. @swiftlight46073, thanks for posting back with the details. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If the microphone does work on another PC but not on your current PC, it’s possible there’s an issue with your PC’s audio jack. Assuming you are within our one-year warranty period, we will offer you a replacement mount at no charge. Read honest and unbiased product reviews from our users. For an external microphone, try connecting it to another PC and seeing if it works. We only replace items if they are defective or damaged. Find helpful customer reviews and review ratings for Movo VXR10-PRO External Video Microphone for Camera with Rycote Lyre Shock Mount - Compact Shotgun Mic and Accessories Compatible with Smartphones and DSLR Cameras - Battery-Free DSLR Microphone at Amazon.com. I, at first, thought it was a faulty mic (VXR10), so I bought the Rode VideoMicro, which still did not work. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives. I have a Rode VideoMicro Mic and a MOVO VXR10 Mic, both of which work perfectly on my DSLR and my YI Action camera. Our pick: Movo VXR10, a universal battery-free video microphone set with shock mount, windscreen, and output cables for compatibility across multiple devices. Share an answer. Yes! It doesn’t require a battery or power supply as it’s host-powered. It may also be possible that there is dropout due to the frequency being used by another nearby device. To be eligible for a return, your item must be unused and in the same condition that you received it. In some cases, the preset camera app on your phone may not be compatible with external microphones. There are a couple of things that can drop outs. International orders are shipped to our international hub in Pennsylvania. Check to see If it is on our. Unfortunately, lost parts are not replaceable under the warranty. Our products are designed to ease your technical woes, not add to them. It must also be in the original packaging. You can view rates at checkout before placing your order. In these cases we recommend you download a third party recording app that is compatible with external microphones, such as OpenCamera. Sign up to get the latest on sales, new releases and more …. Reach out to support@movophoto.com for help. You can reach us 1-800-354-1739, from Monday - Friday 8am - 5pm PST. No. Sometimes the competing signal causes distortion. Power the camera on first and then start a recording. We're based in sunny Los Angeles, California, the creative capital of the world. Try disabling the QuikCapture in the camera. Any help on this is MUCH APPRECIATED. May I know how do you set up the mic and how do you start recording? The GM100/GMA100 adapter is only compatible with the GoPro Hero 3, 3+, and 4. However, you can purchase the, You can add a second transmitter using the, or if you need it to be a lav, you could use the WXR8 XLR Plug-in transmitter, and an XLR lav like the, For more helpful information and tips, check out. @ swiftlight46073, thanks for posting back with the device you want to use third recording. For your exchanged product to reach you, may vary how do start. Chat with one of the approval or rejection of your refund we are unable to guarantee we., new releases and more … can also try to configure the audio settings on the microphone or edit post. 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